My account · Help center
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How to open a support ticket and follow the reply
In Help & Support › Open ticket you pick the department, type and priority, describe the problem, point to the radio and attach screenshots. See what to write to be served faster and how to follow and reply to the ticket.
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Forgot my password: how to recover access to your account
On the login screen, click "Forgot your password?", enter the account e-mail and follow the link that arrives by e-mail to create a new password. The link is valid for 60 minutes. See also what to do when the e-mail does not arrive, when access was blocked by wrong attempts and when the two-factor code does not come.
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How to change your panel password
The panel password is changed in My Profile › Passwords & Security: current password, new password and confirmation. See the password rules, what it does not change (encoder, FTP, subaccounts) and what to do after changing it.
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My profile: details, tax documents, contacts and addresses
What you edit yourself in My Profile: name, panel language, billing document (CPF or CNPJ), verified mobile, e-mails that receive a copy of the invoices and addresses.
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How to give panel access to an announcer or partner without sharing your password (subaccounts)
Register the person as a contact, enable them as a subaccount and they receive an invitation by e-mail. On accepting, they sign in with their own login and see only the areas you allowed. No password sharing.
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Active sessions, password change and two-factor authentication of your account
See from which devices your account is connected and end the ones you do not recognize, change the password and turn on two-factor authentication by Google Authenticator, WhatsApp or e-mail.
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My subscriptions: plan, due date and invoices of each radio
In My Subscriptions you see each contracted service: plan, status, linked radio, next due date and amount, last invoice, and the full record with that service's invoices.