Help center
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Encoder and channel logs: why my live did not broadcast
Logs › Encoder shows every connection and drop of your encoder with the duration; Logs › Channels shows what happened to each destination: channel marked, destination created, failed to publish, expired access. See how to read both to find the cause.
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How to start and stop the live broadcast in the panel (Stopped, Pending and Live)
The Start Transmission button prepares the server and the destinations; the status goes from Stopped to Pending and, when the encoder connects, to Live. See what each status means, what the metrics show and the right order to end.
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Where to find the RTMP server and the stream key of my live
The RTMP server, the stream key, the user and the password are on the application's Home screen, under the RTMP button. See what each field is, when user and password are needed and how to copy without mistakes.
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How to go live with OBS Studio (step by step)
Copy the RTMP server and the key from the panel, paste them in OBS Settings › Stream (Custom service), start the broadcast in the panel and in OBS and follow the Live status. Step by step with screenshots.
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Radio server monitoring: what each line means
Encoder and port status, connected encoders, bitrate, bytes received and sent, now playing and last update: what each line of the Server Monitoring card says about your radio.
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How to go live on the radio with Ciclano Air (encoder)
Download Ciclano Air in Downloads, enter the connection details from the Home screen and go live. How to know it connected, what happens to AutoDJ and how to use another encoder.
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Where the radio encoder connection details are (server, port and password)
Server, port, encoder password, admin user and password: where to see them, how to copy and how to change the password without taking the radio down.
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How to configure AutoDJ: audio quality, crossfade, time zone and fallback music
Where to adjust AutoDJ's codec and bitrate, the crossfade, the time zone of the schedules, what plays when music runs out and what happens when the encoder drops.
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How to go live on the radio with AutoDJ on (DJs and announcers)
Create a DJ user, connect the encoder with the details from the Streamers tab and go live: AutoDJ pauses on its own and comes back when you disconnect.