Radio Streaming · Help center · Page 2
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Radio listener history: sessions, countries, devices and best times
The Statistics History screen shows the audience by period: sessions, unique listeners, minutes, data transferred, peak, and the best time and day insights. See how to choose the period and read each tab.
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Real-time listeners: who is listening to your radio now
The Statistics › Real-time screen shows who is connected at this instant, where they listen from and on which device, with the totals of the last 24 hours. See what each block means.
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My radio shows as inactive: what to do
When the radio is deactivated, the panel shows the "Application unavailable" screen instead of the radio panel. It is almost always an open invoice. See how to fix it and how to contact support.
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Radio server monitoring: what each line means
Encoder and port status, connected encoders, bitrate, bytes received and sent, now playing and last update: what each line of the Server Monitoring card says about your radio.
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Which radio link to use: universal (HTTPS) or direct
The radio has a universal link, which works on any website, app, TuneIn and Alexa, and direct links to the server. Learn which one to use in each case and where to copy them.
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How to go live on the radio with Ciclano Air (encoder)
Download Ciclano Air in Downloads, enter the connection details from the Home screen and go live. How to know it connected, what happens to AutoDJ and how to use another encoder.
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Where the radio encoder connection details are (server, port and password)
Server, port, encoder password, admin user and password: where to see them, how to copy and how to change the password without taking the radio down.
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How to stop, start and restart your radio's port
The Stop, Start and Restart buttons on the Home screen act on the radio's server, not on AutoDJ. See what each one does, what the listener notices and when the panel asks for a restart.
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How your radio panel works: what each part of the Home screen shows
The Home screen is the center of your radio: the status badges, the port buttons, the listener numbers, the encoder connection details, the player and the server monitoring. See what each block means.
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How to configure AutoDJ: audio quality, crossfade, time zone and fallback music
Where to adjust AutoDJ's codec and bitrate, the crossfade, the time zone of the schedules, what plays when music runs out and what happens when the encoder drops.
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How to see what played on the radio and why a show did not air (History and Audit)
Recent plays, history by playlist, period report (scheduled × played) and the audit, which explains why something did not come in and how to fix it.
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How to go live on the radio with AutoDJ on (DJs and announcers)
Create a DJ user, connect the encoder with the details from the Streamers tab and go live: AutoDJ pauses on its own and comes back when you disconnect.